Frequently Asked Questions
Everything you need to know about shopping with Pup Labs.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I find the right size for my dog?
Each product page features a detailed size guide. We recommend measuring your dog's neck, chest girth, and back length to ensure the most comfortable fit for our high-fashion pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainable?
At Pup Labs, we prioritize eco-friendly fashion. Many of our collections utilize organic cotton and recycled polyester to ensure your pet looks great while protecting the planet.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.